Frequently Asked Questions

Childcare software questions, answered straight.

Pricing, setup time, moving your data across, support, security. If something you need is not here, email support@mykidreports.com — we answer 24/7.

Pricing

What it costs, with no quote required.

How much does MyKidReports cost?

Free forever for up to 5 children. Beyond that it is $0.99 per enrolled child per month, billed in tiers of 10 — so 6–10 children is $9.90/mo, 11–20 is $19.80/mo, 21–30 is $29.70/mo. The price is published, so you never have to ask a salesperson what you will pay.

Is there really a free plan, or just a trial?

Both. The free plan is permanent for up to 5 children and needs no credit card. MKR Pro adds a 14-day free trial on top of that if you want to test the paid features first.

Are there setup fees or contracts?

No setup fee, no onboarding fee, no contract and no minimum term. You can cancel at any time and export your data on the way out at no charge.

Do you charge per staff member?

No. Staff accounts are unlimited on every plan. You are charged on enrolled children only, which is the number that actually tracks the size of your program.

What is not included in the per-child price?

Website, Marketing and Social sharing are optional paid add-ons, and we list them as add-ons rather than burying them. Everything else — billing, attendance, check-in, staff scheduling, CACFP, reports, enrollment, messaging and the parent app — is on every plan, including the free one.

Getting started

Setup, switching and your existing data.

How long does setup take?

Most home and family programs are running the same afternoon. A multi-room center is usually live within a few days once rooms, staff and children are loaded. There is no waiting on a sales call to get an account.

Can you move our data from our current software?

Yes, and it is free. Our migration team imports rosters, billing history, attendance records and parent contacts, audits the data, flags incomplete records and works with your director to fill the gaps. A typical switch takes 10–14 business days including a parallel week where nothing is at risk.

How much training do staff need?

Director training is a 90-minute live session. Teachers take about 30 minutes. Recorded videos cover anyone who joins later, so you are not booking a session every time you hire.

Do parents need to install an app?

Yes — a free app for iOS and Android. Families use it for the daily activity feed, photos, messages, contactless check-in and paying invoices. It is the same app for every family, on every plan.

Support & security

Who you reach, and how your data is held.

What support do we get?

Email support at support@mykidreports.com, 24 hours a day, 7 days a week — answered by a person, not a bot. Support is identical on every plan, including the free one. We do not gate help behind a pricing tier.

Is our data secure, and who owns it?

You own your data. It is encrypted in transit and at rest, access is role-based so a teacher only sees their room, and you can export everything at any time. If you leave, the export is free.

Can we run more than one location?

Yes. Multi-location programs get a group dashboard, volume pricing and a dedicated success manager. Talk to us and we will size it with you.

Does MyKidReports handle CACFP and licensing paperwork?

Yes. USDA-aligned meal logs, daily attendance counts and reimbursement reporting for CACFP; immunization tracking, staff certifications, incident reports and licensing-ready document exports for inspections. Both are included on every plan.

How do we take tuition payments?

Automated invoicing with online payments through Stripe, Deluxe and Venmo. Families pay from the parent app, and you get autopay, late fees, A/R aging and revenue-by-room reporting without a separate accounting tool.

Still deciding? Start free instead.

Free forever up to 5 children. No credit card, no setup fee, no contract. If it is not for you, the export is free too.

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